Hotel Reviews

Sheraton Old San Juan Hotel Review: Governors Suite Upgrade

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I had an overnight in San Juan on the way back from the Iditarod in March and since my flight didn’t leave Puerto Rico until afternoon I decided to spend the night in the old town rather than at the airport. I’d tried out the Sheraton Puerto Rico Hotel & Casino on a previous stay and wanted to be closer to downtown on this trip, so settled on the Sheraton Old San Juan hotel.

Sheraton Old San Juan Hotel Review

My flight got in late and by the time I caught a cab and made it to the hotel it was after 10. Check in was quick and I found out as a Platinum I’d been upgraded to the Governors Suite!

It was impressive, but also a little tired looking. The double doors opened into a large foyer and mini sitting area.

Sheraton Old San Juan Hotel Review Governors Suite foyer

The bedroom with balcony and bathroom were immediately to the left.

Sheraton Old San Juan Hotel Review Governors Suite Bedroom

Sheraton Old San Juan Hotel Review Governors Suite Bathroom

Around the corner to the right was a sizable dining room that seats 8.

Sheraton Old San Juan Hotel Review Governors Suite Dining Room

Around the corner to the left was the living room with comfortable seating, a desk, and multiple balconies, including a corner looking out on one of the old forts.

Sheraton Old San Juan Hotel Review Governors Suite Living Room

Sheraton Old San Juan Hotel Review Governors Suite Living Room view

Sheraton Old San Juan Hotel Review Governors Suite Balcony Night View

Night time view from the Governors Suite

Sheraton Old San Juan Hotel Review Governors Suite balcony view

Daytime view from the corner balcony

I loved it, but if I had paid for the suite rather than upgraded I might have been a little disappointed by the outdated furniture. But as a recognition of status, it was awesome.

On my floor there was a fridge, not turned on, which had bottles of free water. A nice touch!

Sheraton Old San Juan Hotel Review Preferred Floor Water

The in-hotel restaurants had closed by the time I had settled in and I didn’t feel like walking a couple of blocks to the nearest restaurants. Instead I’m afraid I walked one block to the nearby CVS which sells bubbly, beer, and various sandwiches, cheeses, and snacks. A good option if you’re looking for an inexpensive late night snack.

The next morning I got up early for breakfast and to explore the rest of the hotel before heading out to walk Old San Juan. The hotel was crowded due to Spring Break and a cruise ship being in town, which I think impacted my stay accordingly, so set your expectations accordingly.

Sheraton Old San Juan Hotel Review Elevator

For instance, the elevators took forever (sometimes 5 minutes), partly because only one was in service half the time and also because there was a stream of college students going to and from the outdoor pool.

Given the elevator traffic I was surprised most of the seats were empty. The pool was small, but wow, what a view.

Sheraton Old San Juan Hotel Review Rooftop Pool

Sheraton Old San Juan Hotel Review Rooftop Pool View

Decent size, and very empty gym.

Sheraton Old San Juan Hotel Review Gym

Sheraton Old San Juan Hotel Review Governors Suite Gym Machines

The breakfast buffet was a bit of a disappointment. Plenty of cold options, but rather indifferent service and the omelette person apparently was on break most of the time I was there. The hot options seemed to have been sitting in the warming pan for awhile.

sheraton old san juan hotel breakfast

Sheraton Old San Juan Hotel Review Second Floor Lobby

With the exception of breakfast, all the staff were great though and couldn’t beat the location in the Old Town. Would definitely stay there again, though I’d suggest choosing points over breakfast.

Sheraton Old San Juan Hotel Review Valet

Check rates at this hotel:   SPG.com  |   Booking.com   |   Orbitz   |   Expedia  |   Priceline

More from this trip

The San Juan Airport Doesn’t Want You to Find the Hotel
Snow for the Iditarod
BBQ & Fat Birds in Anchorage

Seeing the Northern Lights in Alaska
Experiencing the Ice Art Championships in Fairbanks
Is Anchorage to Fairbanks One of the Most Scenic Flights Ever?

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Living for the little (and big things) that make life so fun, especially mistake deals and crazy last minute weekend mileage runs across the world. www.twitter.com/klatravel

4 Comments

  1. Dan @ Points With a Crew

    August 12, 2016 at 1:18 pm

    Nice review! We were in San Juan a few years ago but stayed at the Hyatt House which is in Condado. I’d have liked to stay closer to Old San Juan since it was like 20 dollar taxi (or a pretty good walk which ended up being a little creepier than I’d have liked)

    • Keri Anderson

      August 12, 2016 at 2:43 pm

      Thanks! I was considering the Hyatt but wondered if it would be the best walking conditions going solo.

  2. Kevin

    August 12, 2016 at 6:19 pm

    We’ve been at the Sheraton Old San Juan about 6 months ago after a cruise. It was perfect for us since we wanted to spend a few days there in the downtown area.

    No breakfast buffet or lounge access as far as I know. We just had access to the same mini fridge next to the elevator with free water.

    Have to agree that the room we had was also a bit outdated but it had a nice view facing the cruise ships.

    Sad to report that we also had very long wait times for the elevators and they like to close one during busy hours leaving only one working elevator. This doesn’t look good for the hotel since it seems to be an ongoing problem and there are a lot of guests in the hotel during those few days also.

  3. Alexander Hickman

    Alexander Hickman

    August 12, 2016 at 10:39 pm

    Bout time!

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