Missing Avios Miles Is Not a Glitch

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But don’t panic! If you followed the instructions to reset the password on your compromised British Airways Executive Club Account and saw a 0 balance, you might have felt inclined to worry.

BA missing avios password reset email

Reader Phillip R just let me know that British Airways updated their FAQ’s this morning to explain the missing miles. (highlighting mine)

BA Avios 0 balance FAQ

They have zeroed out the accounts to limit fraud until they can fix the issue. You probably could have guessed it was the case, but now at least it’s “official.” Whew.


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Living for the little (and big things) that make life so fun, especially mistake deals and crazy last minute weekend mileage runs across the world.


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