Airlines

Missing Avios Miles Is Not a Glitch

By  | 

But don’t panic! If you followed the instructions to reset the password on your compromised British Airways Executive Club Account and saw a 0 balance, you might have felt inclined to worry.

BA missing avios password reset email

Reader Phillip R just let me know that British Airways updated their FAQ’s this morning to explain the missing miles. (highlighting mine)

BA Avios 0 balance FAQ

They have zeroed out the accounts to limit fraud until they can fix the issue. You probably could have guessed it was the case, but now at least it’s “official.” Whew.

———————-

Don’t miss out on any of Jeanne & Keri’s adventures and tips. Follow us:

rss icon (50x50) 256px-Email_Shiny_Icon (49x50) twitter icon (50x50) facebook icon (50x50)

Full Disclosure: I may receive affiliate credit from links in this post or on this site which will help fund my travels. Thank you for your support!

Related Posts:

Living for the little (and big things) that make life so fun, especially mistake deals and crazy last minute weekend mileage runs across the world. www.twitter.com/klatravel

2 Comments

  1. Kathy (Will Run For Miles)

    March 30, 2015 at 4:46 pm

    I don’t think we know the real facts yet. I believe the language in the FAQ is carefully scripted (dare I say – by solicitors…?). Having said that, I believe that our Avios are safe. At least I hope that to be the case.

  2. 100K

    March 30, 2015 at 5:39 pm

    Been trying days to access my account. Finally called, waiting forever to get a person, then after they verified via lots of security questions they reset my password and told me that my Avios points will be restored but that it might take 7 days.

Leave a Reply

Your email address will not be published. Required fields are marked *

BoardingArea