Ooops. Changes to Starwood Award Night Categories Appear Retroactive.

By  | 

Today is the first day under Starwood’s new hotel categories and my upcoming award reservation at the Four Points Cumberland hotel (booked last month) has apparently been affected. I first realized this with an Award Wallet notification that my reservation had been changed.

I, optimistic platinum that I am, hoped this was because the Four Points had an amazing suite that they were upgrading me to weeks early and accessing my reservation had triggered a “change”. Instead, I saw that the points for the stay had changed from 3,000 to 7,000. Hmmm. I knew the new categories were going into effect, but also knew that shouldn’t impact this reservation.

award wallet res change

So I logged into my SPG account and sure enough saw the points redeemed on the reservation had changed to 7,000.

adjusted starwood reservation

I suddenly doubted myself. Had it always been 7,000 points? If so, I should rethink the reservation because it didn’t seem worth saving $110 room rate for 7,000 points. So I checked my email, which showed, it was in fact 3,000 (which was definitely worth saving $110).

starwood reservation


Distinctly unhappy I then checked my Starwood points activity to see if they had taken out the additional 4,000. Nope. Phew.

Ok, clearly a glitch. Then, and I wouldn’t be a miles and points enthusiast if this hadn’t occurred to me, I couldn’t help wondering if I cancelled the reservation right now, would I get 7,000 points back instead of the 3,000 🙂 Too bad I didn’t book a bunch of unnecessary stays to experiment with…


Never miss another post! Sign up to receive new content via e-mail or RSS Feed.

Get real-time updates on our travel adventures via Twitter feed (and say hi!) and like us on Facebook.

Heels First is the travels and tribulations of two twenty-something frequent fliers jumping into the world of travel. Join Keri and Jeanne as they tackle mileage runs, elite status, and of course–the perfect travel accessories.

Full Disclosure: I may receive affiliate credit from links in this post or on this site which will help fund my travels. Thank you for your support!

Related Posts:

Living for the little (and big things) that make life so fun, especially mistake deals and crazy last minute weekend mileage runs across the world.


Leave a Reply

Your email address will not be published.