Airlines

Redeeming My Travel Voucher — Thank Goodness They Hung Up On Me

By  | 

Friday I finally got around to redeeming (or trying to) the LAN travel voucher I got for taking a downgrade on my Miami to Santiago flight.

They’d handed me a sheet of paper listing my two options and a lot of fine print about the redemption process. Verbally they’d told me just to call the contact center and they’d put the money on one of my credit cards if I wanted cash.

LAN Travel Voucher

 

So I did finally call, the agent looked up my voucher number and told me that they could only issue LAN credit via the Contact Center and if I wanted “cash”, I’d need to go to a ticket office. Wha!? I calmly, although not as sweetly as I should have, told him that I was pretty sure there wasn’t a ticket office within 200 miles of me and they’d told me I could do it over the phone.

He offered to see if I could go to the airport, and put me on hold. Not surprisingly, he came back on a while later and said he needed to talk to his supervisor about it and would put me on hold again. Except he accidentally hung up. Sigh.

So I called back, getting a different agent this time and explained someone was trying to help me convert my travel voucher to cash. She asked for the voucher number, my name, and then after a pause, my passport number.

Really!? I was having to jump through more hoops just to get connected to the other agent?

Then she asked what credit card number I wanted to apply it to. Wow. That was easy. Two minutes later she’d verified my number, taken a little more information, and reminded me that it would take 30-40 business days for the money to be transferred to my credit card.

Thank goodness the first agent accidentally hung up on me or I might have wound up thinking I needed to fly back to JFK or Miami just to collect my money.

A good reminder of the travel adage “If at first you don’t get the answer you want, hang up and call back.” 🙂

—————–

What did you think of this post? Give us a +1 below or leave a comment!

And don’t miss out on any of our adventures and tips. Get instant updates via e-mail or RSS Feed and follow us on twitter and Facebook.

Heels First is the travels and tribulations of two twenty-something frequent fliers jumping into the world of travel. Join Keri and Jeanne as they tackle mileage runs, elite status, and of course–the perfect travel accessories.

Full Disclosure: I may receive affiliate credit from links in this post or on this site which will help fund my travels. Thank you for your support!

Related Posts:

Living for the little (and big things) that make life so fun, especially mistake deals and crazy last minute weekend mileage runs across the world. www.twitter.com/klatravel

Leave a Reply

Your email address will not be published. Required fields are marked *