My Non-Refundable Booking Didn’t Lock in the Price
Have you ever had the hotel change your room rate after you booked on a fully prepaid, non-refundable rate? This was a first for me and definitely a good thing!
When I first looked at the Kuala Lumpur Le Meridien, the room rates were going for an incredibly low $95 a night with advance purchase. But by the time I finally got my Korean Airlines Award tickets issued, the price had jumped to $125. Grrrr.
But it was still a good deal compared to the $150+ canceleable rate, so I booked it. A few days before we arrived, I got an Award Wallet email saying there had been an update to my reservation. Apparently the price had dropped. Since I had already paid, I assumed it was just one of those glitches that happens when the hotel accesses your reservation to assign a room, etc.
So I was pretty surprised when the final bill came and the room charge per night was 50 RM cheaper than I had paid (just like the Award Wallet email had shown). The hotel simply used my pre-payment as a credit towards my entire hotel bill. I’d never seen that happen before!
Has anyone else ever experienced this?
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It’s the law in some countries. I’ve had it happen a few times in Asia.
This happened to me once on a flex rate in Singapore. This was however to my disadvantage.