My Non-Refundable Booking Didn’t Lock in the Price

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Have you ever had the hotel change your room rate after you booked on a fully prepaid, non-refundable rate? This was a first for me and definitely a good thing!

When I first looked at the Kuala Lumpur Le Meridien, the room rates were going for an incredibly low $95 a night with advance purchase. But by the time I finally got my Korean Airlines Award tickets issued, the price had jumped to $125. Grrrr.

But it was still a good deal compared to the $150+ canceleable rate, so I booked it. A few days before we arrived, I got an Award Wallet email saying there had been an update to my reservation. Apparently the price had dropped. Since I had already paid, I assumed it was just one of those glitches that happens when the hotel accesses your reservation to assign a room, etc.

Le Meridien Rate Change

So I was pretty surprised when the final bill came and the room charge per night was 50 RM cheaper than I had paid (just like the Award Wallet email had shown). The hotel simply used my pre-payment as a credit towards my entire hotel bill. I’d never seen that happen before!

Has anyone else ever experienced this?


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  1. VeryGoodPoints

    May 11, 2014 at 12:02 am

    It’s the law in some countries. I’ve had it happen a few times in Asia.

  2. Mark

    May 11, 2014 at 8:35 am

    This happened to me once on a flex rate in Singapore. This was however to my disadvantage.

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