American Airlines

American Airlines Check-In Kiosks and Mobile App Down

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It felt a little bit like karma that I posted about the American Airlines Mobile App last night and this morning I got “Server not responding” for several hours. That probably should have clued me in that something was wrong and perhaps I’d want to leave a little  more time at the airport before my flight.

But no, unable to check-in at home (I figured because of an international segment), I headed to the airport a little more than an hour before my flight at 12:30. And went to the check-in kiosk and waited for several minutes while it tried to find my reservation based on my credit card.

It couldn’t. So then I input my confirmation number. Several minutes later it still couldn’t.

Now I was less than 45 min before my flight and standing in the first class check in line waiting my turn to get my boarding pass printed out. I was lucky, there were only 4 people in front of me. People without status were standing in a line of 20+ people.

Turns out the server that handles the mobile app and check in kiosks had been down for awhile. I rather wish they had put signs up on some of the machines, so I could have immediately joined the queue, but what can you do. I thought the problem was just a DCA issue (though that wouldn’t explain the mobile app), but several readers reported it was also affecting Miami and other airports.

It’s unclear if the problem is still a problem, but if you can’t print out your boarding pass at home or pull it up on your mobile app today, definitely give yourself more time at the airport!


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1 Comment

  1. DavidB

    August 26, 2015 at 10:17 pm

    Flying to GIG tomorrow and was unable to do OLCI…thought it might be because of the visa requirement AA wants to confirm. Guess I’ll have to get to the airport a half-hour earlier than planned. At least international ticket gets me Admirals Club at YYZ, then ExecPlat access to Flagship lounge at JFK.

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