Is Verizon Up Better Than the Previous Verizon Smart Rewards Loyalty Program?

a woman with her eyes closed

Verizon Smart Rewards is arguably one of the most worthless loyalty programs out there. You give them the rights to mine all your personal data and they gave you…10% off things. If you were lucky. Apparently they listened to all the outrage and came up with Verizon Up which launched August 1. (Verizon Smart Rewards will be discontinued November 1, 2017.)

two women dancing on a hill

But is it an improvement?

They have a shiny new website and marketing that just doesn’t speak to me. “Because, thanks.” Really? I personally hate it when companies try to be trendy and miss the mark. Even more so when they care it throughout the website. But I don’t actually care about the marketing, it’s the earning and burning options I care about.

Signing Up for Verizon Up Requires Downloading the App

Bad news for folks with limited smart phone capacity. To participate in the program you have to have the My Verizon app. In general this is also annoying as I tend to do reward redemptions on my computer rather than my phone.

You Still Have to Volunteer All Your Personal Info
Enrollment in Verizon Up also requires enrolling in Verizon Selects which captures and shares info about your device usage and location, postal and email addresses, usage of other Verizon products and services, etc.

Credits Are Capped and Expire in 60 Days
It takes $300 in spend to earn a credit and you only have 60 days to redeem it before it expires. At least they are very up front about this, mentioning it multiple times in the mini-guide. You also can only earn up to 10 credits at a time, you stop earning additional credits until your balance drops below 10.a screenshot of a cell phone

You Earn One Credit for Signing Up
If you do go to the trouble to download the app and grant access to your information they give you a credit up front. That’s helpful since you only start earning credits after you sign up. I paid my bill two days ago and signed up today so it won’t count towards my balance.

The Rewards Are Worth More
I’m not saying they’re worth your privacy, but comparing them to Verizon Smart Rewards, these are actually worth something. Here are a few that came up when I signed up:

  • 20% Off 10 Uber Rides in 30 days
  • 3 Months of HBO Now Free (for new users)
  • $5 Starbucks Gift Card a screenshot of a phone

They also have an option called Super Tickets, exclusive access to events, shows, concerts, and live experiences such as Lady Gaga or Kenny Chesney concerts. Apparently it only takes one credit to redeem, you just have to be quick and snag one of the few available.

6 reward types are offered at a time and refreshed at the beginning of each month.

Bottom Line

Verizon Up is a big improvement over Verizon Smart Rewards but it’s still not amazing. If you’re not skittish about sharing your usage info and particularly if you have a high smart phone bill this program is a good way to earn gift cards for payments you were already going to make. And who knows? You just might get lucky and score one of the special Super Tickets.


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  1. I really hate this Verizon Up Rewards its even Suckier then what they had last Verizon Smart Wireless Rewards made it a lot more easier for us but with this and it was more fun getting points and the prize for our points plus we also loves those Daily Deals that came through once in awhile that cost 0.00 that was amazing but i tell what i really hate about Verizon Up read below

    #1 Credit every time we pay our bill once a month get 1 credit we get 2 Month before its expire its Pretty Much Dumb Seriously with Verizon Up if there no rewards you want you can’t claim and your credit expire (IF YOU CAN’T FIND THE REWARD YOU WANT YOU HAVE TO USE IT BEFORE OR LET IT EXPIRED You lose a credit)

    #2 SUPER TICKETS I really hate these they are not functioning seriously well once again like before they put some timer say How Many Day and timer section to be able to claim it for certain stuff like dinner,concerts tickets to go to some places and others (usually by your own location where you live or really close by if you live In that state) and once it hits zero alot of people trys and claim the ticket and the Super tickets aren’t Functioning at all Seriously just this afternoon i have tried claim a super ticket to Samsung Galaxy S9 midnight black that been having some seriously issues i had one time with my device while i was hitting the button to claim the ticket my device on Verizon was Completely saying No Service seriously off while i was claim button ticket so i had to freak to reboot the phone and re open the verizon up app all over and go back to verizon up app and find the super ticket and try again to claim ticket once again then after moments later like less 5 minues they removed it and all tickets were claimed after all that trouble that was unfairly i really dislike this new verizon up wish they just remove this app and just go back to Old Rewards this app Sux badly for all of us its not even worth to keep this app and find different seriously these type of super tickets have seriously has issues through there Verizon up and Verizon Up Customer Services Don’t even see it time to time when they put them on when it goes off

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