New US Airways Glitch: Elites Traveling Together Won’t Get On the Upgrade List

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We discovered a new glitch with the US Airways system this morning. Our upgrades hadn’t cleared in advance for our flight today and the online check in no longer offered the option of being added to the upgrade list. At the gate, first class was full, but just for fun I pulled up the upgrade list using the US Airways mobile site to see where we were on the list.

And discovered our names weren’t there. At all.

Even though there was little chance our upgrade would clear, Jeanne asked the agent to add us to the flight just in case. It was an AM flight, there was a chance a few people might oversleep.

That’s when the gate agent told her that there’s a glitch with their system. Elites traveling together will not be added to the list, even when they have the same level of status. That used to be the case if one person on a reservation didn’t have status, but it now affects everyone, even two Chairmen traveling together. As long as both people in the reservation were elite, they were both treated as having the higher level of elite status.  It is possible that this previously was a “glitch,” but that’s how they had been processing for us.

Since we will have the same status next year she advised us to book all our flights separately in the future if we want to be upgraded at the gate. (As a side note, this also helps with advance upgrades since US Airways will pass over pairs traveling together if only one seat opens up at a time. So if one seat opens up and another opens up 15 minutes later, the two people traveling together would be passed over for individuals next in line since the seats weren’t open at the same time.)

The agent was able to fix it by splitting our reservation, but this is a real bummer! Not the end of the world, but we prefer to book flights together in case of travel disruptions.

And this has an even bigger impact on people traveling with unequal statuses. In most cases, it will make sense to still book the ticket together in the hopes you will all clear during the advance upgrade window. But it does mean that none of you will clear at the gate.

A very disappointing development. 🙁


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